Voxquorum · multilingual AI agents

The multilingual inbox doesn't sleep.

Always-on AI agents that monitor multilingual customer support queues across email, chat, and social channels 24/7. They auto-detect incoming language and tone, draft localized replies in the customer's native tongue, and escalate urgent or sensitive cases to humans before the SLA clock matters.

Talk to usSee the hourly pulse
99.95%
uptime
18
languages
60s
median draft
EmailEN/DE/ES
Chatlive
X / IGDMs
WhatsAppqueue

Hand-off

Tier-2 human agenda

escalated · 3 today

Live4 channels · 18 languages
20:14 UTC
20:14● neutralDE→ESDraft queued · auto-route20:12● frustratedPT-BREscalated · Tier-2 human20:09● curiousJAReply sent · 38s to draft20:04● angryFRHeld for human · 3-min SLA19:58● positiveITResolved auto · KB §4.219:51● urgentKOCompliance flag · routed19:43● neutralNLDraft queued · KB §1.719:36● frustratedES-MXSentiment watch · hour -11%19:28● gratefulZHResolved auto · KB §9.119:19● neutralPLDraft in 41s · reviewer-OK20:14● neutralDE→ESDraft queued · auto-route20:12● frustratedPT-BREscalated · Tier-2 human20:09● curiousJAReply sent · 38s to draft20:04● angryFRHeld for human · 3-min SLA19:58● positiveITResolved auto · KB §4.219:51● urgentKOCompliance flag · routed19:43● neutralNLDraft queued · KB §1.719:36● frustratedES-MXSentiment watch · hour -11%19:28● gratefulZHResolved auto · KB §9.119:19● neutralPLDraft in 41s · reviewer-OK
20:14● neutralDE→ESDraft queued · auto-route20:12● frustratedPT-BREscalated · Tier-2 human20:09● curiousJAReply sent · 38s to draft20:04● angryFRHeld for human · 3-min SLA19:58● positiveITResolved auto · KB §4.219:51● urgentKOCompliance flag · routed19:43● neutralNLDraft queued · KB §1.719:36● frustratedES-MXSentiment watch · hour -11%19:28● gratefulZHResolved auto · KB §9.119:19● neutralPLDraft in 41s · reviewer-OK20:14● neutralDE→ESDraft queued · auto-route20:12● frustratedPT-BREscalated · Tier-2 human20:09● curiousJAReply sent · 38s to draft20:04● angryFRHeld for human · 3-min SLA19:58● positiveITResolved auto · KB §4.219:51● urgentKOCompliance flag · routed19:43● neutralNLDraft queued · KB §1.719:36● frustratedES-MXSentiment watch · hour -11%19:28● gratefulZHResolved auto · KB §9.119:19● neutralPLDraft in 41s · reviewer-OK

What it does, in plain terms

One agent layer across email, chat, and social — writing in the customer's language, not yours.

Always on

Localized drafts, escalated before they go wrong.

Every inbound is auto-detected for language and tone. The agent writes the reply in the customer's native tongue, holds it against tone-aware localization models, and hands the sensitive ones — chargebacks, complaints, anything high-stakes — to a human long before the SLA clock is at risk.

  • 18

    languages auto-detected

  • 4

    channels, one inbox

  • 24/7

    no overnight backlog

  • 60s

    median draft latency

Tone-aware localization
Replies that read like a person wrote them
Most multilingual tools flatten tone — Voxquorum pairs localization models with continuous evaluator feedback against reply-quality benchmarks, so a Japanese refund request and a Brazilian complaint each get the register they need.
Hourly cadence
Reports the same way each hour, every hour
Legacy CX suites batch their reporting daily. Voxquorum surfaces SLA breaches and sentiment trends on the hour, so the morning team opens work that's already been triaged.
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Hourly pulse00:00 — 24:00 UTC · 24 reports / day

Stack collapse
Unified inbox, CRM, and KB — out of the box
The disconnected tooling stack is the failure mode buyers now call out most often. Voxquorum ships with the plumbing so the disconnected CRM, KB, and case system become one surface.
Escalation matrix
When the agent steps back and a human steps in
Incoming signalConfidenceWhat happens
Returns · known SKUHighAuto-resolves from KB
Refund · first-time customerMediumDraft sent, reviewed by Tier-1
Chargeback / legal threat—Held for Tier-2 human, 3-min SLA
Compliance-sensitive (regulatory language)—Routed per language-specific rule set

The hourly pulse

One report an hour, not one report a day.

The hourly pulse tells you what an OCR-style batch report from yesterday never could — which language cluster is slipping on SLA right now, which tone is trending hostile in which market, and whether the queue needs a bench or a stop.

Volume · UTC last 24h
Each bar is one hour. The highlighted bar moves in real time.
70 cases at 0:00 UTC
00
28 cases at 3:00 UTC
03
48 cases at 6:00 UTC
06
92 cases at 9:00 UTC
09
110 cases at 12:00 UTC
12
87 cases at 15:00 UTC
15
74 cases at 18:00 UTC
18
53 cases at 21:00 UTC
21
Hourly report — 20:00
Anatomy of what lands in your inbox.

SLA breaches

DE, JA — fintech line

5

Sentiment delta

PT-BR — cooling

-8%

Escalations

to Tier-2 humans

12

Auto-resolved

up from 71% yesterday

74%

Who it's for

Built for the teams who cannot afford a tone-fumble across markets.

BPO

BPOs running global accounts

Shift handoffs across languages without sleep-on-shift coverage. One agent layer per account, the same KPIs your client sees.

D2C

D2C brands operating across many markets

Refund tone in German is not refund tone in Brazilian Portuguese. Voxquorum keeps both — at the same time, on the same queue.

Social

Social-first companies

High-volume DMs and comment streams are first-class inputs. Triage, draft, escalate — and the same hour shows the trend.

FinServ

Financial services

Language-specific compliance obligations need routing by language, not by agent region. Rule sets fit that natively.

Anticipated questions

The questions buyers ask first.

Synthetic-only

Try the multilingual triage queue, live in your browser.

Fifteen simulated inbound messages across five languages, each pre-classified for tone and SLA, with an AI-drafted localized reply in the customer's own tongue. Negative tone or SLA-at-risk rows are flagged for escalation. No channels, CRM, or KB credentials needed.

Open the demo viewSee the cadence next to it

  • 15

    seeded messages

  • 5

    languages · EN/ES/PT/JA/DE

  • 3

    tones tracked

  • 0

    credentials required

Open · talk to us

Pilot Voxquorum against your next hour.

Bring one inbox, one market, one shift. We will stand up the agent layer, shadow the queue for a week, and show you what it escalated, what it drafted, and what it cost — measured in the same language your board speaks.

Email voxquorum@polsia.appSee the hourly pulse

voxquorum@polsia.app

Replies within one business hour · 09:00–21:00 UTC

What helps the first call go faster
  • 01The inbox you want us to shadow
  • 02The two languages in highest volume
  • 03The one SLA you most often miss
  • 04Your CRM / KB so we can pre-wire the integration